A Mandate must be created in order to make collections from the Debtor. A mandate is a legal payment agreement between the company (Creditor) and the customer (Debtor). The mandate is a unique ID that also identifies the customer in Uniconta.
The payment agreement must be signed by the debtor before any charges can be made. It is recommended to contact your own bank to ensure that the agreement is drawn up correctly according to applicable rules.
Creating Mandates
First, the mandates must be created in Uniconta. This can easily be done under Debtor.
Here you can create a mandate for a single debtor or a selection of debtors.
Select the debtors you want to create a mandate for and then click the 'Create mandates' button.
In the dialog, select the format and schema type (Core, B2B) with which to create the mandates.
Under Accounts receivable/Maintenance/Mandates you can manage all mandates.
Here is an overview of the fields.
| Column |
Read/Write |
Description column |
Note |
| Account |
R |
Debtor account to which the mandate relates |
|
| Account name |
R |
Debtor name |
|
| Mandate |
R |
A Mandate is identified by a unique ID |
Uniconta automatically generates the ID when you press 'Save'.
If you want to define a mandate ID yourself, use the field 'Alternative mandate' |
| Alternative mandate |
R/W |
Alternative mandate Id. Max 35 characters |
Manually generated mandate ID. Read more further down.
The field cannot be edited when the status is 'Enrolled' |
| Status |
W |
Status can have the following values:
<blank> Status when creating a new Mandate
Enrolled Mandate is enrolled
Unsubscribed Mandate has been unsubscribedThe following is only used in the Danish Nets solution
Register Not used
Unsubscribe Not used
Sent Not used
Error Not used
Change Not used |
This field can be updated automatically or manually |
| Schema type |
W |
The following type can be selected
- Core
- B2B |
Core: Can be used for b2b and b2c
B2B: Can only be used for b2b |
| Signed up |
W |
Specifies the time when the Mandate was enrolled |
This field is updated manually |
| Unsubscribed |
W |
Specifies the time when the Mandate has been unsubscribed |
This field is updated manually |
| Status information |
R |
Is a log of activities performed on the individual Mandate |
This field is updated automatically |
| Identification of the agreement |
R |
Not used |
This column is only used in the Danish Nets solution |
| Current Mandate |
W |
Not used |
This column is only used in the Danish Nets solution |
Mandate vs Alternative Mandate
Uniconta will automatically generate a unique Mandate ID. For new customers, the automatically generated ID is a good choice as it ensures a unique ID.
There may be situations where you want to define a Mandate Id yourself and this can be done by specifying an Id in the Alternative mandate field. The Mandate field is replaced with the value in Alternative mandate.
Note: There is no validation for unique ID when using the Alternative mandate. You must therefore ensure that the ID is unique.
Description of buttons
Button - Register
The following fields are updated with the registration of a Mandate
- Enrolled date = Today's date
- Unsubscribed date = <blank>
- Status = 'Enrolled'
- Schema type = <value set in dialog box>
The following must be met on
the debit card for the button update to be accepted.
- Debtor must have Payment format 'SEPA'
- Debtor must have Account Type 'IBAN'
- Debtor must have a valid IBAN in the Bank account field
- Debtor must have a valid SWIFT number
Only the selected Mandates will be updated.
ATTENTION!: If you get a warning that "An item is not selected" read the 'System info' column. Read more
here.
ATTENTION!: Registration can also be done manually.
Button - Unsubscribe
The following fields are updated when a Mandate is unsubscribed. It should be noted that it is then no longer possible to create charges on the customer associated with this Mandate.
- Joined date = <blank>
- Unsubscribed date = Today's date
- Status = 'Unsubscribed'
The following must be fulfilled for the button update to be accepted.
- Debtor must have SEPA payment format
- Status = 'Enrolled'
Only the selected Mandates will be unsubscribed.
Note: You can also unsubscribe manually.
Button - Show/Hide Status information
The status information can be read directly in the column, but for a better overview it can be displayed at the bottom of the screen.
Load mandate
Only used by the Danish Nets solution.
Button - Change
Only used by the Danish Nets solution.
Button - Activate
Only used by the Danish Nets solution.
Change of Payment Agreement between Creditor and Debtor
Below is a general description. It is recommended to contact your own bank when changing the payment agreement (Mandate).
It may be necessary to change a Payment Agreement (Mandate) for various reasons. If it is a B2B agreement, the debtor must inform their bank.
The following requires the involvement of the creditor's and/or debtor's bank
- The creditor must change the unique Mandate-Id in connection with an existing Direct Debit solution is converted to Uniconta.
- Creditor identity has changed due to merger or acquisition
- Creditor has changed name
- Debtor changes bank account in their existing bank
- Debtor changes bank and with it bank details
Cancellation of Payment Agreement
The following is a general description. It is recommended to contact your own bank when canceling a payment agreement (Mandate).
A Payment Agreement (Mandate) can be canceled by Creditor or Debtor without informing the banks, if it is a B2B agreement it is typically required that the Debtor informs his bank.
Creditor may not perform collections of customers that have not been activated in the last 36 months.