Check the following:
- Do you have user rights to the company?
- Standard users must be listed under Company/User rights/Manage users;
- Accountant users must be listed under 'Manage users' and/or under Company/Company Information (for the latter they must have a Univisor agreement and a login with 'Role -Accountant');
- Resellers must be 'assigned to' on the owner of the company's user id and/or be listed under 'Manage users'.
- Are IP adresses listed under Company/Company Information - 'Allowed IP addresses'?
- This function may only be used when the user knows that they have a fixed IP address.
- As soon as one IP address is listed here, it is ONLY this IP address (and other listed addresses here) that can be logged on from.