Emails must be in HTML format in order to send them to Uniconta when there are attachments. If the format is not HTML then a Pdf will be read as UNK (unknown).
It is of course possible to send a file as a non HTML file without realizing. However, Outlook will often let you know if this is the case. Users should therefore always check that they are sending as HTML. If they are not, then the set up needs to be changed on each email.
NOTE: The following link is a service from Uniconta. We do not instruct or support our users on forwarding of mails from third party mail programs. If you are unable to get the following functionality to work then you will need to contact your reseller.
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