Under Follow-up groups, you create the groups that should be available for the Follow-up activities.
Here you have created the following Follow-up groups.
- Ongoing
- Sales leads
- Support topics
- Lost
You can create and define any desired follow-up groups. The groups here represent what status the item has, for example, whether the item is "Completed", "Not assigned" or "In process".
Follow-up groups are used in: Follow-up activities. Read more here