Why can't I register my SEPA mandate? Warning message 'No record is selected'.

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If you get the 'Warning' message 'No record is selected' upon registering a mandate, check the 'System Info' column as well as the:

  1. Status of the mandate: If the mandate is already 'Registered' then there is no record to be updated. 
  2. Customer card: This must be filled out with:
  • Payment format: SEPA
  • Account type: IBAN
  • Bank account: Enter a valid IBAN
  • SWIFT: Enter a valid SWIFT